How to contact TalkTalk customer service and complaints (2024)

If you need helpwith TalkTalk broadband, you're struggling to pay your bills, or you just want to speak to someone about upgrading to full fibre broadband, you’re in the right place!

Here are some of the best ways to get in touch with TalkTalk customer support; whether that be over the phone, live chat or by mail.

How to contact TalkTalk Broadband Customer Services and Technical Support

How do I speak to a person at TalkTalk? TalkTalk contact numbers

You can contact TalkTalk Customer Servicesand Technical Support by calling its landline number: 0345 172 0088.

If you’re hearing or speech-impaired, you can use the Text Relay Service instead by dialling 18001, followed by 0345 172 0088.

TalkTalk Customer Services is open:

• 9am-7pm Monday-Friday
• 9am-6pm on Saturdays
• closed on Sundays.

Priority is given to existing customers who have registered as needing additional accessibility support.

If you’re having trouble with your internet connection, the technical support phone line uses the same number and has the same opening hours.

If you have a question about a full fibre service, you can speak to someone between 8am-8pm Monday to Saturday.

TalkTalk live chat

TalkTalk offers online chat with its Customer Service Team, with the same hours as above.

This live chat option can be accessed through the TalkTalk Community Page. Just scroll down to the ‘Live Chat’ section.

What's the TalkTalk email address?

The TalkTalk email address forcomplaints is [emailprotected]. For a speedier resolution to your problem, make sure you include the following information in your email:

• Your name
• The date your broadband problem started or occured
• Your TalkTalk phone number
• The names of any advisors you've already been in contact with
• A description of your complaint

You'll also need to include one of the following:

• The 3rd and 6th characters of your TalkTalk account password
• The answer to your personal security question
• The first line of your address and postcode on your account
• Your TalkTalk account number

I’m having trouble with my TalkTalk connection. Is TalkTalk down?

Or, if you’d rather check social media, you can search for ‘#talktalk’, or ‘#openreach’ to see if you can find similar issues being reported. For official outage updates, TalkTalk has its own Twitter / X account (twitter.com/talktalk).

Finally, you could also use a third-party service like Downdetector. Here, you can get notifications of any TalkTalk outages reported in the last 24 hours, and also view the reported problems on a map.

For further information on broadband connectivity issues, check our guide to troubleshooting broadband connection problems.

How to complain about TalkTalk Broadband

There are several ways to submit a complaint to TalkTalk:

Contact TalkTalk via Twitter / X

Before making a complaint through the official channels, you might want to try contacting @talktalk on Twitter / X. Company customer service teams are usually quick to resolve problems when they’re posted in a public forum.

If you still need to contact TalkTalk, have a look at their complaints code first. This explains how their procedure works.

Complain via Customer Services

If you’d like to complain in person about your TalkTalk broadband, you can call 0345 172 0088 (this is a free contact number from a TalkTalk landline phone or mobile).

If you’re hearing or speech-impaired, you can use the Text Relay Service by dialling 18001, followed by 0345 1720088.

Contact TalkTalk by mail

TalkTalk Postal Address

To complain about your TalkTalk Broadband in writing, use this address:

TalkTalk (TTR)
PO Box 675
Salford
United Kingdom
M5 0NL

To make sure your query is dealt with quickly, you’re asked to make sure you include the following information:

• Your full name
• Your TalkTalk mobile or landline number
• Your signature

You should also include one of the following:

• The 3rd and 6th characters of your account password.
• The last 4 digits of the bank account number or payment card used to pay for your service.
• Your TalkTalk account number
• Your personal security answered provided when you set up your TalkTalk account.

It’s worth nothing that even when sending a letter, TalkTalk will always try to contact you by telephone to resolveyour query.

Complaining about TalkTalk to CISAS

If you’re unable to resolve your broadband issue with TalkTalk then you can submit your complaint to the ombudsman. Every provider is a member of one of two ADR or Alternative Dispute Resolution schemes: TalkTalk is part of the Communications and Internet Services Adjudication Scheme (aka CISAS).

You can contact CISAS once you’ve received a deadlock letter from TalkTalk. This is a document that states that you and TalkTalk haven’t been able to agree on a solution to your issue. You can contact CISAS without a deadlock letter if you haven’t had a response from TalkTalk for at least eight weeks.

Before contacting either TalkTalk or the ombudsman, you should read our in-depth guide to making broadband complaints. This goes through the process in more detail.

Fed up with TalkTalk? Switch and save £££s

If you have regular problems with your TalkTalk service, or you’re moving somewhere that your current package isn’t available (this may be the case if you’re currently on a full fibre package), you may be interested in switching broadband.

If you decide to make the switch to a different provider, you should also read our guide on cancelling your TalkTalk broadband package. Just remember, if you’re trying to switch or cancel your broadband before the end of your contract term, you are likely to be charged an early termination fee. Make sure you take note of your contract end date before you make any hasty decisions.

If you’re happy to switch now, here are some of the best deals currently available.

Expert Summary

It's relatively easy to contact TalkTalkwith any questions or problems that you have. As well as a call centre number that’s open six days a week, a live chat option is available on its website. Of course, speaking to a human is often the best way to things resolved efficiently. Even if you do take the time to write a letter, you’ll find that a TalkTalk representative will attempt to get in touch via the phone.

If you want to complain, that can be a slower task. But it should either get your problem fixed or make it easier for you to switch. For more help, we have aneasy guide to cancelling your TalkTalk package.